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HOW DO I EXCHANGE OR RETURN ?

Returning and Exchanging Online Purchases

Enclosed with every Internet order, you'll find a receipt. Pack and seal your return securely, in the original package if possible, and make sure you include the original receipt with the merchandise you are returning. For exchanges, please include payment for $8.95 for return shipping/handling via credit card, check or money order. We don't store any credit card numbers with us. If you would like to use the same credit card to pay for your shipping, please make sure to include the information in your return package.

Exchange Policy:
If you want to exchange an item/s, simply send it back to us. Exchanges will be accepted within one week of the receipt of the order. Any difference in pricing will be processed through the original credit card, and the customer must provide the credit card information. We don't store or keep any credit card numbers in our secure terminals. The customer is/are responsible for all shipping costs. Shipping charges are not refundable. The garment must be returned in its original condition. Clothes that are damaged, discolored, stained, or changed in any way will not be accepted for an exchange. If a shirt that is not in its original condition is returned for exchange, the shirt will be returned to the customer at the customer's expense.

Return Policy:
If you wish to return an item/s, we will gladly accept the garment back and refund you the full purchase price less 15% restocking fee except for exchange item/s. You must let us know via email the reason why you are returning in order for us to accept your item/s. This amount will be credited back to the original credit card. Returns must be sent back within one week of the receipt of the order. The customer is responsible for all shipping costs. Shipping charges are not refundable. The clothes must be returned in its original condition. Garments that are damaged, discolored, stained, or changed in any way will not be accepted for a return. If the clothing is not in its original condition when returned for exchange, the garment will be returned to the customer at the customer's expense. When returning merchandise, please describe the reason why you are returning. Return items that we received with out any explanation for returning will not be refunded and will be returned to the customer at the customer's expense.

Please refer to the invoice number on all correspondences.

Note: No exchange or returns for Wholesale, Discounted items and Bulk or Special Orders.

Send returns, exchanges or damaged goods to:

Hawaiian Aloha Fashions
Customer Service Department
866 Iwalei Rd. Suite. 206
Honolulu, Hawaii 96817

A refund of any shipping and handling charges is not available unless the merchandise is defective or the wrong merchandise was sent.

Credit Card Refunds
Once your return is processed we will issue a credit within 5 business days of receipt of your return. The credit will be applied to the credit card used to make the purchase.

Credit Card Disputes or Charge Backs Policy
By using your credit card to purchase products in this web site, you agree that you are the owner or authorized person of the Credit Card. By doing so you are authorizing /Hawaiian Aloha Fashions to charge your credit card account for the amount of transactions made with Shaka Time Hawaii. You understand and Agree that you will not file any disputes or charge backs with your Credit Card company against Shaka Time Hawaii/Hawaiian Aloha Fashions for any transactions made within this web site.

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Honolulu - Hawaii